Blue Service Standard
Our six service standards are a result of our commitment to customer satisfaction and our philosophy that every customer can expect to receive a return on their investment with us. Customers from all over the Tri-State and representing many industries contributed to the formation of these standards. All sales personal have been extensively trained in the process. Now we invite you to participate with us in their application.
Good business relationships start with good communication. Personal rapport and effective working relationships with key decision makers, managers, and contact points are essential components of a successful service program. These relationships help us save time and effort by knowing the right people to contact and to include in the loop for project coordination and problem solving. The better we get to know your team and understand your needs and priorities, the better we can help you meet and exceed your business objective.
Step 2 - Plant/system Survey
We make sure we know your system as well as your people do. Your representative dedicates the time to conduct a comprehensive survey of the mechanical and chemical aspects of your plant or unit operation. This survey is, in a sense, an audit of your process: the more we know about your system, the better we can find opportunities to improve it. This system knowledge also provides the basis to mutually set performance goals and to establish service plans for both problem-solving and problem-prevention.
Step 3 - Service Plans
Our Goal is to find projects that provide you a payback. Your representative will work with you and your staff to clearly identify service and improvement projects that offer you a return on your investment. Together, you will select service activities based on your goals and priorities and establish performance and payback targets. A service plan is confirmed in a written document that outlines the schedule of activities. This plan defines the scope of services and what is to be accomplished by all parties so that projects are completed according to your expectations.
Step 4 - Program Administration Manual
Effective day-to-day control is part of the process. That's why operator training, detailed operating guidelines, and written contingency plans are part of our service standards. A comprehensive Program Administration manual will be prepared for your site that clearly defines requirements for administrating your chemical treatment program. The manual contains program applications, operation, and safety information and details key control procedures for reducing variability. Operator training conducted on site assures that your team understands both how to administer your chemical program and how it impacts your bottom line.
Step 5 - Personal Service Reports
You're kept up-to-date at all times. Personal service reports provide a mechanism for monitoring progress. They detail on-going service activities at you facility. These reports log service calls, document operating data, and keep you informed about project status. They also make note of recurring problems and steps taken to correct them. The reports document overall compliance with the service plan and help uncover additional opportunities for system improvement, increased productivity and enhanced ROI.
Step 6 - Business Reviews
We don't just promise ROI, we document it. Perhaps the most important element in the six service standards program is a formal review of our accomplishments with key members of your operations team. Together, you and your representative will clarify and document program ROI and reviews team performance in achieving service plan objectives. The business review in also an ideal time to set goals for the next service plan and to discuss opportunities for new business and problem-solving activities.